Call: 01795 841 310
8.00am - 5.00pm weekdays
Call: 01795 841 310
8.00am - 5.00pm weekdays
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Solar Insurance Services (Medway) Ltd has its registered office at Whitleather Lodge Barn, Woolley Road, Spaldwick, Huntington, Cambridgeshire, PE28 0UD, Incorporation No. 5439438 and operated in the United Kingdom. A list of the other associated companies is shown below:
In addition to those defined words and expressions, references to:
"personal information" means any information that we have obtained from you or third parties in connection with a service or product provided to you that is held now or at any time in the future by us; and
"Act" means the Data Protection Act 1998, as amended from time to time.
We collect personal information directly from you when you register for any online service with deal or us with us over the telephone, such as a request for a quote, the purchase of an insurance policy through us or the provision of policy administration or claims handling services. We limit the collection of personal information to what we need to know to maintain the accuracy of our records, to verify the identity and assess the financial standing of customers, to assist us in providing a high standard of service, and to fulfil any legal and regulatory requirements. We will do our best to ensure that your details are accurate and kept up-to-date and we would ask you to assist us in doing so by notifying us in writing of any changes to your personal information.
Solar Insurance Services (Medway) Ltd and/or one of its group members (please refer to paragraph entitled "Who are we" for further details) is the registered data controller in relation to personal information held about you for the purposes of the Act.
All personal information provided by you is held securely and in confidence by us in our computerised and other records. When we process your personal information we do so in compliance with the terms of Act. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data.
Monitoring or recording of your calls, e-mails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes. Such as for quality control and training, processing necessary for the entering into or the performance of a contract; to prevent unauthorised use of our telecommunication systems and web sites; to ensure effective systems operation; to meet any legal obligation; in your vital interests; in order to prevent or detect crime; and for the purposes of the legitimate interests of the data controller. Please visit the following web sites for further information:
You have the right to receive a copy of the personal information we hold about you at any time, on written request and payment of a £10 administration fee.
Should you wish to receive a copy of the personal information we hold about you, please write to the Company Secretary at our registered office address (shown above) enclosing the £10 administration fee made payable to the Company who you believe holds your personal information, and we will deal with your request within the regulatory 40 day period.
If you would like us to remove any personal information from our records, then please write to our Company Secretary at our registered office. Please be ready to quote your full name, address and if applicable your policy number when contacting us. We will make all reasonable efforts to delete your information from our files if it is deemed appropriate.
We may use and analyse your personal information for the following purposes:
By requesting that we provide you with online services, or contacting us over the telephone to request the provision of services in relation to a quotation or insurance policy, we will consider you to give consent to our collecting and processing (as outlined above) of any sensitive information about you and/or relevant others which you may be required to provide.
Third parties with whom we may have to share your personal information as outlined above may include:
In addition, in order to prevent and detect fraud we may at any time:
Provide you with the clear option of doing so. Should you choose not to give consent to your personal information being used From time to time, we may wish to contact you with offers relating to products and services of ours and of carefully selected third parties who provide similar products and services (including other companies within the Solar group) which we think may interest you. However, we will only use your personal information for marketing purposes where you have given prior consent for us to do so.
When you make use of our services and provide us with personal information and we would like to use that personal information for our own marketing purposes and/or pass it on to carefully selected third parties (including other companies in the Solar group) we will make a clear request on each occasion on which we wish to do so. You have the right not to give consent in respect of each and every such request, and we will always for our, and/or third parties', marketing purposes, we will respect your wishes.